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Emergency Support Helpline

Alert message sent 22/06/2020 21:34:00

Information sent on behalf of Cumbria Neighbourhood Watch


The following information may be something to remind you that if you and or anyone you know is in need of support.

Emergency Support Helpline for vulnerable people needing urgent help with food, medicines and essential supplies

Cumbria County Council and partners have launched an emergency support service and 6 welfare coordination Hubs for people at high risk of becoming seriously ill, as a result of COVID-19, and who do not have support available from friends, family or neighbours. 

If they have no alternative support, these people will now be able to call the Freephone number to request help with getting food, medicines, essential supplies and home deliveries.

You can request support by:
Calling the emergency telephone support line - 0800 783 1966.
completing the COVID-19 online support form
emailing your request to COVID19support@cumbria.gov.uk.

The telephone call centre operates Monday to Friday 9am to 5pm and 10am to 2pm at weekends and Bank Holidays. The service also accepts referrals from members of the public who may be concerned about people in their community.

The helpline is there to support those at 'high risk' and includes people over 70 years old, pregnant women and those with underlying health conditions who should be protecting themselves by staying at home. The majority of these people will already be receiving support from family, friends or local voluntary groups with tasks like shopping or collection of medicines if they require it. But we know that a small number of people will not have this support.

Hope this helps.
Message sent by
Joseph Murray (NHWN, Administrator, Cumbria)

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